At Disruptive Bulb, we strive to ensure our customers are completely satisfied with our services and digital products.

1. Eligibility for Refunds

• Refund requests must be initiated within 7 days of the original purchase date for applicable items.

• Refunds are applicable only if the service or product delivered does not match the description provided or if there is a verified technical failure on our end that prevents usage.

2. Non-Refundable Items Due to the nature of our digital products and dedicated development time, the following are strictly non-refundable:

• Custom white-labeled SaaS deployments and setup fees.

• Custom WhatsApp Business API integrations and bot scripting.

• Bespoke UI/UX design work and digital catalog generation.

• Consulting fees and retainer-based social media management packages once work has commenced.

• Paid webinar tickets (unless the event is canceled by Disruptive Bulb).

3. Process for Refunds

• To request a refund for an eligible item, please contact our support team at purvang@disruptivebulb.com with your order details and reason for the request.

• Once your request is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment (via Razorpay) within 5 to 7 working days.